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Frequently Asked Questions (FAQ's)
1) Do you ship worldwide?
"Yes, we ship all our products in most countries. However, if you would like to place an order from overseas, please first contact us at +91 9166335100, and we will be happy to assist you with the process."
2) How long will it take to get my order?
"The delivery times may vary depending on your location. Typically, orders processed on our platform will reach you within 7-10 business days. We utilize express shipping for all orders, and they are 100% insured."
3) What is the exchange policy?
Incase you would like to exchange the products, we have a FREE EXCHANGE policy of unto 7 days on all our products. However, 1 order can only be exchanged once. Please also note that we DO NOT accept exchange in the case of custom made orders.If you wish to exchange your product after 7 days of purchase, we provide unto 85% of exchange value on the selling price
4) Do you have a buyback policy?
Yes, if you wish to return your piece, we offer upto 80% return value on all our products. (Not applicable on custom orders) However,the return value would be given taken into consideration damages, breakages, missing pieces etc. For more details checkout our return policy.
5) What materials are used in my product?
We only use solidgold (14,18 and 22k) as the basematerial in all our products. All the stones used in our pieces are natural and certified unless specified to be man-made/synthetic. We ethically source all our gemstones (Emeralds,Rubies,Sapphires etc.). The diamonds and polkis used are also all natural and certified. The clarity/color may vary according to the type of jewellery
6) How to take care of my jewellery?
1. Be gentle with your jewellery, especially delicate settings that can break if mishandled. Avoid wearing fine jewellery during physical activities, cooking, or anything that might scratch or damage it.
2. Although we strive for top quality and craftsmanship, our handmade jewellery may occasionally experience issues like breakage or stone displacement due to factors beyond our control.
3. Keep in mind that natural oils from your skin can affect the shine of diamonds and other precious stones. Even if you don't wear your jewellery often, it can collect dust.
4. It's best not to use commercially available jewellery boxes for storage, as they might contain adhesives that could discolor or tarnish your jewellery.
5. When getting dressed, put on your jewellery last. Makeup, cosmetics, and perfumes can potentially harm delicate pieces, so it's best to apply these products before wearing your jewellery.
6. Incase of jadau, polki, fusion jewellery, keep away from water, as well as harsh chemicals like makeup, perfume etc.
7) What if I received a damaged piece?
In the event of any defects or damages, please email us at (email id) within 24 hours of receiving your product along with photographs of the product highlighting the issue. Our team will respond right away to remedy the situation and a replacement order of the same design shall be placed.
Jewels that speak to you
Ideation to Creation
At Sutra, every piece is meticulously crafted from start to finish. Our dedicated in-house team handles everything, from designing and modeling to the final quality check in our 9-step process!
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